SHIPPING POLICY

Sisters of Soul is located in Sydney, Australia, and is shipping Worldwide with Australia Post Express and Australia Post International Express. We offer Free Shipping for orders above 150 AUD.


Orders below 150 AUD

10 AUD through Australia Post
Order Processing takes 1-3 business days
Once Shipped, packages are guaranteed to arrive within 2-3 business days

 

Orders above 150 AUD

Free Shipping through Australia Post
Order Processing takes 1-3 business days
Once Shipped, packages are guaranteed to arrive within 2-3 business days

Q : How do Sisters of Soul ship orders in Australia?

A : All orders via our online store www.sisters-of-soul.com are shipped via Australia Post Express.

 

Q : How long does it take to receive my order?

A : We process all our orders Mon - Fri. If you order over the weekend your order will be dispatched Monday.

Please allow an additional 24-48 hrs during sale, promotional public holiday or holiday seasons.

 

Q : Do Sisters of Soul offer worldwide shipping?

A : Yes! We surely do. We offer worldwide shipping through Australia Post International Express. 

PAYMENT METHODS

Sisters of Soul accepts payment via credit card (Visa/Mastercard/AMEX) and Paypal and Laybuy

After you make payment for your order, we will email you an invoice, which confirms receipt of your order.

RETURNS POLICY

If you are not happy with your order, you may return it to the address on the sender's section of your package. 

Our policy lasts 14 days. If 14 days have gone by since the delivery of your package, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You should return your item to the address provided in the original packaging. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If your refund does not arrive at the expected time, kindly contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us in the Contact Us page.

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© 2019 by Sisters of Soul. Proudly created in Australia.