shipping policy

Sisters of Soul Boutique is located in Sydney, NSW Australia. We offer worldwide shipping via Australia Post Express and Australia Post International Express. 


All orders nationally are a standard rate of $10AU to the customer and will be shipped via Australia Post Express. 

 

All International orders are a standard cost of $25AU to the customer and will be shipped via Australia Post International Express.
 

National order processing takes 1-2 business days. Once your package has been shipped expect it to arrive within 2-4 business days.

International order processing takes 1-2 business days once shipped. Once your package has been shipped expect it to arrive within 1-5 business days.

Please note due to COVID 19 there could be slight delays.

Q : How do Sisters of Soul ship orders in Australia?

A : All orders via our online store www.sisters-of-soul.com are shipped via Australia Post Express.

Q : How long does it take to receive my order?

A : We process all our orders Monday - Friday. If you order over the weekend your order will be dispatched Monday.  Please allow an additional 24 - 48 hours during sale, promotional public holiday or holiday seasons.

Q : Do Sisters of Soul Boutique offer worldwide shipping?

A : Yes! We surely do. We offer worldwide shipping through Australia Post International Express. 


PAYMENT METHOD

Sisters of Soul Boutique accepts payment via Credit Card - Visa and Master Card, Paypal, Afterpay and Laybuy. 

Once order is placed and payment approved, we will email you an invoice, which confirms receipt of your order.


RETURN POLICY 

If you are not happy with your order, you may return it to the address on the sender's section of your package. 

Our policy lasts 14 days. If 14 days have gone by since the delivery of your package, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You should return your item to the address provided in the original packaging. 

You, the customer will be responsible for paying for your own shipping costs for returned item/s.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card provider it may take some time before your refund is officially posted. If your refund does not arrive at the expected time, kindly contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund, please contact us in the Contact Us page or alternatively via email - sistersofsoulboutique@gmail.com  |  Phone number - 0425330634